Before Connecting Gas
There are two types of gas used in Fukuoka City: city gas (Saibu Gas) and propane gas. Gas appliances should be compatible to the type of gas being used in your residence, so make sure to obtain the appropriate one.
Getting Connected and Disconnected
Details for how to connect city gas (Saibu Gas) in Fukuoka are explained below. Procedures for connecting propane gas vary by company, so confirm with your company of choice.
When Connecting Gas
Once you know the date for moving in, contact a Saibu Gas branch and notify them your address, name, moving date, and phone number. A Saibu Gas service person will visit your new residence on the day you move in to make sure that your gas appliances are properly set up, and to turn on the gas.
Disconnecting Gas
Once you know the date for moving out, contact a Saibu Gas branch and notify them your address, name, moving date, new address, and customer number. A Saibu Gas service person will visit your residence on the day you move to turn off the gas. You will be billed for gas usage up to your last day of residence.
*Application for connecting and disconnecting gas supply services can be accepted on the Internet (Japanese only).
Billing and Payment
Meter Reading and Invoice
Once a month, a gas meter reader will check the gas meter and leave a slip (Notice of Amount of Gas Used) with the amount of gas used and an invoice printed on it in your mailbox.
* Sample Notice
Method of Payment
Three types of payment options are available: automatic transfer from a personal bank account (jido koza furikae), payment by credit card, and cash payment at any bank, post office, or convenience store upon receiving a Saibu Gas payment slip. For automatic transfer or credit card payment, you will need to fill out an application.
＜Contact information＞
Gas appliances, rates, moving, and construction:
◇Saibu Gas Co., Ltd. Customer Service Center
Tel: 092-633-2345 （1-17-1 Chiyo, Hakata-ku, Fukuoka）
http://www.saibugas.co.jp/
* Saibu Gas has a Usage Guide(11.3MB) available in English, Spanish, Portuguese, Tagalog, Chinese, Korean, and Arabic. For more information, .visit http://www.saibugas.co.jp/safe/foreign_meter/all.pdf.
In the Case of a Gas Leak
If you suspect a gas leak, follow the instructions below.
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1. Open all windows and doors to let the gas out 3. Call the exclusive hotline for gas leaks. |
Gas Safety Hotline (Quick) * Saibu Gas
Tel:092-631-0919
* A Saibu Gas service person will visit each resident to perform a free safety inspection every three years.
* As a safety measure, a gas alarm can be installed on lease or by purchasing one from Saibu Gas.
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